Shipping Policy

Delivery Service

At ForumSar Bookstore, we are committed to providing reliable and efficient delivery services across Australia. We process orders Monday through Friday, ensuring your books reach you in perfect condition.

Standard Shipping Details:

  • Processing Time: 1-2 business days
  • Delivery Time: 2-5 business days
  • Free shipping on all orders over $50
  • Flat rate of $7.95 for orders under $50
  • Delivery via Australia Post or StarTrack

Delivery Areas

We deliver to all locations across Australia, including:

  • Metropolitan areas (2-3 business days)
  • Regional areas (3-5 business days)
  • Remote areas (5-7 business days)

For customers in Tasmania and Northern Territory, please allow an additional 1-2 business days for delivery.

Order Tracking

Once your order is dispatched, you will receive:

  • An email confirmation with your tracking number
  • Real-time tracking updates via Australia Post or StarTrack tracking systems
  • SMS notifications (if opted in) about delivery status

Express Shipping

Need your books faster? We offer express shipping options:

  • Next Day Delivery (Metropolitan areas only): $15.95
  • Express Post (2-3 business days): $12.95
  • Available for most Australian locations
  • Order before 2 PM AEST for same-day dispatch

International Shipping

Currently, we only ship within Australia. We're working on expanding our shipping services to international destinations in the future.

Shipping Restrictions

Please note:

  • We cannot deliver to PO Boxes for express shipping
  • Some remote areas may have extended delivery timeframes
  • During peak periods (e.g., holidays), delivery times may be longer
  • Certain locations may require signature on delivery

Lost or Damaged Items

In the rare event that your package is lost or damaged:

  • Contact our customer service team immediately
  • Email: ask@forumsar.com
  • Phone: +61 2 2736 0290
  • We will investigate and resolve the issue promptly
  • Replacement or refund will be processed as appropriate

Contact Us

For any shipping-related queries, please contact us:

  • Email: ask@forumsar.com
  • Phone: +61 2 2736 0290
  • Address: 62 Sydenham Rd, Norwood SA 5067, Australia
  • Business Hours: Monday to Friday, 9 AM - 5 PM AEST

Policy Updates

This shipping policy was last updated on January 22, 2025. We reserve the right to modify these terms at any time. Any changes will be posted on this page.