Service Policy

Last updated: December 13, 2024

1. Service Overview

At ForumSar Bookstore, we are committed to providing exceptional service for all your literary needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@forumsar.com
  • Phone: +61 2 2736 0290
  • Address: 62 Sydenham Rd, Norwood SA 5067, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM AEST
  • Saturday: 10:00 AM - 4:00 PM AEST
  • Sunday: Closed

3. Book Services

3.1 Available Services

  • Book restoration and repair
  • Rare book preservation
  • Book binding repair
  • Page restoration
  • Cover repair and protection
  • Dust jacket preservation

3.2 Service Timeframes

Standard service timeframes:

  • Initial assessment: 1-2 business days
  • Minor repairs: 3-5 business days
  • Major restoration: 7-14 business days
  • Specialty preservation: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new books purchased from ForumSar Bookstore come with:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free replacement for missing pages (reported within 7 days of purchase)

4.2 Extended Care

Optional extended care services include:

  • 12-month extended protection
  • Priority restoration service
  • Free condition assessment
  • Discount on future restoration services

5. Specialty Services

5.1 Book Preservation

  • Archival-quality preservation
  • Custom protective cases
  • Climate-controlled storage solutions
  • Authentication services

5.2 Educational Services

  • Book care workshops
  • Collection management advice
  • Literary events
  • Author meet-and-greets

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed condition report: $25
  • Expert consultation: $50

6.2 Restoration Costs

  • Minor repairs: $20-40
  • Major restoration: $50-150
  • Custom preservation: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all books
  • Quality testing before return
  • Photographic documentation of restoration work
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Book title and author
  • Publication details
  • Detailed description of condition
  • Photos of damaged areas
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Authentic materials and methods

10. Updates to Service Policy

ForumSar Bookstore reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.