Returns Policy

Return Period

Our return policy allows returns within 30 days from the date of delivery. After this period has elapsed, we cannot offer refunds or exchanges.

Eligible Returns

We accept returns on products that:

  • Were shipped by ForumSar Bookstore
  • Are in their original condition
  • Show no signs of use or damage
  • Include the original packaging and accessories
  • Are accompanied by the original proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Special order items
  • Personalized or custom-made items
  • Digital products and downloadable content
  • Gift cards
  • Items marked as non-returnable at the time of purchase
  • Items that have been damaged after delivery

Return Process

  1. Contact our customer service team at ask@forumsar.com to initiate your return
  2. Include your order number and reason for return
  3. Wait for our confirmation and return shipping instructions
  4. Package the item(s) securely with all original materials
  5. Ship to the provided return address (not the original shipping address)
  6. Keep your return tracking number for reference

Refund Process

Once we receive and inspect your return:

  • You will receive an email confirming receipt of your return
  • Our team will inspect the item(s) to ensure they meet return conditions
  • Upon approval, your refund will be processed to your original payment method
  • Refunds typically appear in your account within 5-10 business days
  • Shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or incorrect item
  • We will arrange return shipping at our expense
  • A replacement will be sent or a full refund issued

Contact Information

For any questions about returns, please contact us:

  • Email: ask@forumsar.com
  • Phone: +61 2 2736 0290
  • Address: 62 Sydenham Rd, Norwood SA 5067, Australia

Policy Updates

ForumSar Bookstore reserves the right to modify this returns policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.